Delivery Information

Tips for Entering Your Address for Delivery and Shipping

For quick, accurate delivery, follow these tips when filling in your address:

Make sure your billing address and phone number match what your credit/debit card company has on file, if you are using credit/debit card for purchase.

Enter your full first and last name in the delivery address.

Free Shipping on Orders Over AED 500 inside UAE only.

This offer applies to all orders over 200 (before taxes, fees, and promo codes) that are shipped through Standard Delivery. On the product page you can see if the product qualifies for free delivery, as well as the estimated date of arrival. All deliveries are subject to stock availability.

The free shipping offer does not apply to:  

• Some large items that require Scheduled Delivery
• Items or locations that require special permission for access

Delivery within UAE

Residents of Dubai have an option of "Express Delivery" where they receive their order within Dubai in 1-3 hours only!! *Working Days*

*There may be a delay of 1-2 days if the requested item is out of stock.

**Applies to shipments with a maximum weight of 25kg and with dimensions not exceeding 12cm x 12cm x 12cm.

International shipping (outside UAE)

We have partnered with ARAMEX to do international shipments to our customers across the world.

Estimated delivery time 

Oman - Best Line Express - 2 Days delivery time

• GCC Countries (Saudi Arabia, Kuwait, Bahrain, Qatar) - Aramex (Express) - 2-4 Days delivery time
• GCC Countries (Saudi Arabia, Kuwait, Bahrain, Qatar) - Aramex (Economy) - 4-8 Days delivery time

International - Aramex Express - 2-6 Days delivery time

Kindly note that international shipping may incur local duties, taxes, brokerage, or other local government or 3rd party fees, which are not included in the freight quote. Those fees are the sole responsibility of the customer (consignee) of the goods. Please, check your local laws pertaining to customs fees, duties, and taxes.

Returns

To claim for a Return, please read all terms & conditions carefully. Terrabyt  have the rights to refuse a return / refund / exchange request. 

Please make your request for “return” or “damaged items on delivery” or “missing” items within 8 hours or receipt of merchandise. The following below conditions will apply:

Return Policy

• To return an item please call our Customer Care Center at +971 4 2965750.
• Customer can claim for Return for the purchased Product(s) within 3 days from the date of receiving the Product(s).
• After the 3 days of the delivery, Product(s) can only be repaired as per the Repair Policy.
• Physically damaged and/or missing Product(s) will only be considered if reported at the time of delivery.
• Amount of the Return only covers the amount of Product(s) purchased.
• Shipping and payment processing charges are non-refundable.
• If a coupon, discount, or special offer was part of the original order, the amount will be deducted as well.

Return Process

• To return an item please call our Customer Care Center at +971 4 2965750.
• All returned items must be in new condition (AS SOLD CONDITION), in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.
• Goods must be complete, unused, and in 'AS NEW' condition as received. If the box has been opened, we cannot return the item.
• Include the invoice with the return. If the goods awe defective, please specify the defect, in a separate sheet of paper and attach it along with the invoice. Please DO NOT write or mark anywhere on the product's factory packing (carton) or product itself.
• Goods must be returned to our Returns Department either by yourself or sent by a courier.
• Delivery charges for returning an item(s) are to be paid and are the responsibility of the customer.
• Once Terrabyt  received the products, it will be sent for inspection:
• If you return an item if seal is broken or if it is in non-sellable condition, then Terrabyt holds the right to reject or accept the return based on product condition.
• Send pre-authorized returns to the address mentioned in the contact us page. Refunds will be done only through the Original Mode of Payment.

Dead on Arrival

If you find that there is a manufacturing fault with the product then please contact us and mention the complete details of the fault. If the product is Dead On Arrival (DOA) within the first 3 days after receiving delivery then we will arrange to collect the defective unit within 5 working days and arrange for a replacement where possible. Alternatively, you can drop the product off at our service center. In either case you will be asked for your original invoice and proof of ID. Replacements will only be given once the defective product has been checked and approved as a DOA item. If the product is outside of the DOA period, then you will be asked to drop the product off at our service center. We will take the appropriate action to either repair or replace the product depending on the nature of the problem. 

Order Confirmation and Cancellation 

Once an order is confirmed via email, Terrabyt not only reserves the physical product for you in the store/warehouse but also the price of that product at the time of the reservation. 

This means if the price goes up between the time your reservation is confirmed and the time you arrive at the store, you’ll still pay the price of the item when the reservation was confirmed. 

Please note: If the price of a product is being displayed incorrectly, we reserve the right to reject the sale at the incorrect price and process the sale using the correct price in accordance with our T & C. 

If you decide to cancel the order, please do so as soon as possible. You can cancel the order within 8 hours.

Please notify us either by phone +971 4 2965750 or email to orders@terrabyt.com. If you could let us know the reason for cancellation, we are happy to improve our service better. 

Refunds will be done only through the Original Mode of Payment.